At Clothira, we want you to love every piece you purchase from us. If something isn’t quite right, we’re here to help. Our Refund and Returns Policy is designed to make the process simple, transparent, and hassle-free.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is unused, unworn, and unwashed
  • All original tags, labels, and packaging are intact
  • The product is in resellable condition

Non-returnable items include:

  • Innerwear, lingerie, and undergarments
  • Accessories such as jewelry
  • Clearance or final sale items
  • Customized or altered products

2. Return Window

We accept returns within:

  • 7 days of delivery for standard orders
  • 48 hours for items delivered damaged or incorrect

If the return window has passed, unfortunately, we can’t offer you a refund or exchange.

3. Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
Provide:

  • Your order number
  • Photos or videos of the issue

We will arrange a replacement or initiate a refund as quickly as possible.

4. Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be issued as Store Credit or Original Payment Method (depending on the nature of the issue).
  • Refunds to bank/card may take 5–10 business days to reflect.

Shipping fees are non-refundable, except in cases of incorrect or faulty items.

5. Exchanges

We offer exchanges for:

  • Size issues
  • Color changes
  • Replacement of a defective item

Exchanges are subject to product availability. If the requested item is out of stock, we will issue store credit.

6. Return Shipping

  • For customer-initiated returns (e.g., size or preference changes), the return shipping cost must be paid by the customer.
  • For incorrect or damaged items, Clothira will cover the return shipping cost.

7. Order Cancellations

Orders may be canceled within 2 hours of placement.
Orders that have already been processed or shipped cannot be canceled.

8. How to Initiate a Return

To start your return:

  1. Email us at support@clothira.com
  2. Include your order number and reason for return
  3. Attach clear photos (if applicable)
  4. Our team will respond with return instructions within 24 hours